You can exchange or replace products within 7 to 15 days of purchase, provided you have the receipt and tags intact. To request size or style changes for items ordered online, contact us at Sales@tinniehub.com
or call 0322-1020301. After this period, exchange requests may not be accepted. Shipping costs for exchanges are borne by the customer.
Return Policy
We do not offer refunds, but if an item is defective or incorrect, we will replace it once you report the issue within 7 to 15 days of receipt. Choose another item of equivalent value from the website when your request is approved. Exchange depends on stock availability in the requested size or style.
Shipping and Handling
Orders are delivered via trusted courier services generally within 3–4 business days for addresses in Pakistan. We dispatch products Monday through Saturday, excluding public holidays. During sale events, delivery may take slightly longer. If your order does not arrive within the expected timeframe, please contact us using the details below.
Privacy and Security
Your data is important to us. Any personal information you provide is protected and used only for order processing, customer support, and sending promotional emails (if you opt in). We maintain strong physical, administrative, and digital security to prevent unauthorized access or misuse.
Order Information and Summary
You do not necessarily need to create an account to place an order, but having one helps you track your purchases, view past orders, and speed up future checkouts. After placing an order, you will receive an emailed order summary that confirms your items, prices, and shipping details. If you don’t receive this email within one hour, please check your spam/junk folder or contact us for help.
Contact Details
For any questions or issues, feel free to reach out to our Customer Care team:
Email: sales@tinniehub.com
Phone: 0322-1020301
